Principles to change people’s attitudes and behavior

PRINCIPLE 1  : Begin with praise and honest appreciation.

PRINCIPLE 2  : Call attention to people’s mistakes indirectly.

PRINCIPLE 3 : Talk about your own mistakes before criticizing the other person.

PRINCIPLE 4 : Ask questions instead of giving direct orders.

PRINCIPLE 5 : Let the other person save face.

PRINCIPLE 6 : Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”

PRINCIPLE 7 : Give the other person a fine reputation to live up to.

PRINCIPLE 8 : Use encouragement. Make the fault seem easy to correct.

PRINCIPLE 9 : Make the other person happy about doing the thing you suggest.